Overview
This trail introduces the Salesforce Business Analyst role through seven modules: Salesforce Business Analyst: Quick Look, Admin & BA Job Comparison: Quick Look, Essential Business Analyst Skills, User Story Creation, Strategies for Presenting to Executive Audiences, Process Mapping for Business Analysts, and Business Analyst Best Practices. It covers what the BA role involves, how it differs from the Salesforce Administrator role, how to write effective user stories, how to map business processes, and how to present findings to executive stakeholders.
It’s aimed at people exploring or starting out in Salesforce business analysis, including those weighing a BA path against an admin path, and professionals who want to sharpen the skills that make a business analyst an effective partner to both the business and the technical team.
The full trail takes about 2 hours 5 minutes, with each module earning its own badge for a combined 1,800 points, and builds practical skills in communication, process improvement, process engineering, and business analysis.
Skill Area
Business Analysis / CRM
How to Enrol
This course is hosted and delivered directly on the provider's own platform — SA Education Hub does not host or deliver course content.
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